Recorder wont open.
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Do you mean the "install" text file, the session file from the second reply above (which I don't have), the whole folder (which I can't send from the forum because it's too big and I don't know where I can send it to for further help with the folder), or a log file which I don't know where it is on the folder. I've also done Windows version compatibility troubleshoot which hasn't work, installing the new version and restarting my laptop which hasn't work; as well as examining what the program is doing in my task manager which is almost nothing which is a little strange. Also the helper, "BBLogServer" and the "OverlayWithComposition" program don't open up. I don't know what's up with my thing but I at least want to see a physical program, shrug.
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Hi,
If you have an install.txt file in the folder you tried to install FBX to, please send us that.
If you can find the folder c:\ProgramData\Blueberry Software\FBX Game Recorder
and there are any folders named "session..." in that, please zip up the most recent of those and email the zip file to [email protected]Thanks!
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Ok, it's been sent
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JUST FIXED IT. Had to install both Visual C++ 2017 which I don't know if the version in the game folder was 2017 but hey, I got it fixed.
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@Realmy-McExplorerFace said in Recorder wont open.:
JUST FIXED IT. Had to install both Visual C++ 2017 which I don't know if the version in the game folder was 2017 but hey, I got it fixed.
Thanks for letting us know! Seems installing the VC++ runtime causes a problem for some users. We're thinking about how to improve it...
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This post is deleted!
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@FBX-Recorder My Recorder won't open either, Whenever I run it it says "Allow to make changes to your device?" I hit yes, It closes and doesn't open, I also tried hitting no, didn't work either, Wondering if you knew how to fix it.
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@maruvik What I did was to install Visual C++ 2017 which seemed to open the program. Either look it up and install the 64-bit version (I'm assuming you have a 64-bit system if you don't get the 32-bit one) or you can right-click the shortcut your desktop, click on "Open File Location" and the installer is called "vcredist_x64" and "vcredist_32", respectively, install Visual C++ and tell me how it went.
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@Realmy_ Still didn't work /: I have the 2017 Version
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@maruvik 1. Uninstall and reinstall FBX, could be a faulty install? 2. Install the latest versions of DirectX, could also be that. 3. Troubleshoot using Windows, sorry I couldn't help ya, not too good with helping in general.
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@maruvik Can you take a look and see if you have any folders that contain log files. If you do, we can take a look at those.
- In Windows Explorer, go to c:\ProgramData\Blueberry Software\FBX Game Recorder.
- If you can see any "Session..." files, right click one of them and select "Send To -> Compressed File".
- Send the zip file that generates to us at [email protected]
If there are no Session folders, then it may well be a problem with the VisualC++ runtime installation, and I'll have to ask the developers for solutions.
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@HyperIceYT That should be "Session..." folders, not files. They should be in the c:\ProgramData\Blueberry Software\FBX Game Recorder folder.
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Alternatively, if you have the most recent version installed (2.7, released a few days ago), there will now be a 'Send a Problem Report' option available in the Blueberry Software folder in your Windows Start menu. You can use that to send the logs to us if you cannot find them.
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I hope the devs notice, but I have sent you guys an email, where I said that the recorder won't launch, I sent you guys the install.log file and the compressed zip copy of the FBX Game Recorder folder. You don't need to answer here, but answer my email I sent you guys. Good day to all.
From Estonia, Naatan.
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If you're havign a problem starting FBX, you need to send us a report - emailing us a zip of your installation folder doesn't help.
Open your Windows Start menu, find the FBX Game Recorder section and then use the Send a Problem Report shortcut. That will send us your latest log files for us to check.
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I sent the report. Thanks for the reply.
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I have the same problem after I install the fbx and the it says unpacking the installer aftr that a shotcut appears on desktop when I open(double click it)it won't respond (i.e won't open )so plz help me
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@Gaming-Rockstar Please open your Windows menu, go to the FBX Game Recorder fodler and use the Send a Problem Report to send us your log files so we can check why it isn't starting.
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@FBX-Recorder You mean send the whole folder?
