I lost all the recorded videos after I had updated the software. How could I get those back?



  • I lost all the recorded videos after I had updated the software. How could I get those back?


  • administrators

    Very strange - we can't reproduce the problem. Did you upgrade when prompted by FBX, or did you uninstall then reinstall?

    We are discussing a solution - we'll let you know.



  • @FBX-Recorder I updated the software through its prompt to update. I never thought it will also delete all the videos I recorded. I need those videos. Do you have any recommendation for me to recover those videos?


  • administrators

    That's very strange - we can't understand how it loses the videos. We've not had any other reports of this.

    How to recover: Here is a new build

    http://ds.bbsoftware.co.uk/dp.aspx?file=bbfbx_2.6.0.1933.exe

    (If you're reading this after August 2018, be aware - the link above is probably to an old version)

    The design of the feature isn't quite final, but it works. Click the '+' at the top of the Date-Game-Starred tabs in the Captures list. You'll be able to select a video file and it will be added to the list. FBX won't know what game its a recording of though. Hope this helps!



  • @FBX-Recorder I tried to recover it using the above link but still I cannot see the videos I recorded prior to the software update. :-( I don't know how to recover those videos for free.


  • administrators

    FBX records videos by default to the Videos library, folder 'FBX Game Recorder'. Take a look in that folder for MP4 files to add. If the MP4 files are gone from that folder, then something else has removed them - it won't be FBX. Try checking the Recycle bin.


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