help
-
every time I go to edit my videos it gets stuck on loading video and then crashes. Does anybody know how to fix this?
-
The is when you click the Edit Video button?
Next time it happens can you please restart FBX and then immediately use the Send a problem report option on the Support tab to send us some log files to look at please?
-
I sent the report. I can record it happening if you want.
-
If you can just tell us at what point it happens, that would be enough. No need to record it too.
-
It happens after I press the edit video it then transitions to the party where you can add markers after that happens I can't click anything. It'll be stuck on loading video and the tab will be frozen.
-
We can see that your PC has very high memory usage when the crash occurs but only a small amount of this is being used by FBX. Possibly that is the cause so try again but make sure that you have closed any unneeded programs programs to make sure you aren't still running at high memory usage.
Also, make sure that your video drivers are up to date as there is a chance that they could be causing the problem if they are currently an older version.
-
Alright, thanks. I've been using something else for editing and just using FBX for recording. I'll make sure to try this out.
