After record video and audio out of sync



  • Those days it happening too much
    How can i get the previous version
    Video and audio doesnt match


  • administrators

    Probably it is due to high CPU usage while you are recording.

    Next time a video has this problem please immediately use the Send a Problem Report option on FBX's Support tab to send us a copy of your log files to check.



  • Firstly, in FBX its run well but it happens after i Import on adobe premier pro

    The solution i found is if i upload the video on youtube then download that video after that if i import on premier no problem
    So, i'm guessing my video is corrupted
    There is another update came few days ago on FBX and the Change i found there is two capture mode
    i) Game
    ii) Full screen
    I always use game and after update every video i import out of sync
    And
    Full screen mode after import its works find but the problem is if i press ctrl+f12 to stop the file corrupt so i need to stop manually

    Those are the problem i am facing right now


  • administrators

    @Master-Trends said in After record video and audio out of sync:

    Firstly, in FBX its run well but it happens after i Import on adobe premier pro

    The solution i found is if i upload the video on youtube then download that video after that if i import on premier no problem
    So, i'm guessing my video is corrupted

    If the video was corrupted it wouldn't work anywhere.

    If you play the video in something like Windows Player or VLC, is the audio and video out of sync in those too? If it isn't then I'd recommend you contact Adobe support to ask why videos that play fine else where are doing this when imported into Premier Pro.

    @Master-Trends said in After record video and audio out of sync:

    I always use game and after update every video i import out of sync

    Are you still taking about when importing to Permier Pro? Or is it now also when you view them in FBX?

    @Master-Trends said in After record video and audio out of sync:

    Full screen mode after import its works find but the problem is if i press ctrl+f12 to stop the file corrupt so i need to stop manually

    You mean you are pressing the Stop Recording button in the FBX app instead? That does exactly the same as pressing the hotkey so there shouldn't be any difference. We would need you to send us a problem report from the Support tab immediately after this happens so we can check your logs.

    But for clarity, what do you mean when you say the file corrupts? Are you still talking about the audio being out of sync (which isn't corrupt) or is FBX not able to open the saved file (probably is corrupt)?



  • Let me show you what does corrupt means
    0_1565435319961_corrupt.png
    You see on the screenshot thats 10 seconds video ok, it said Failed loading video
    This happened because i used Hotkeys to stop
    If i go to fbx then click the button to stop
    like this
    0_1565435504105_corrupt1.png
    as you can see file not corrupt
    0_1565435571465_corrpt2.png
    Its the problem of FBX



  • Let me give you another problem i am having i need to delete this option
    0_1565435770248_sound.jpg
    Because of that my sound out of sync on adobe premier pro
    Yes its work fine on fbx and other tool
    But i need edit the video on premier pro so i need to import their
    In the previous version i dont have that issue so tell me how to download the previous version is it 3.3?
    because this 3.4.0.2159 is terrible

    And yes you right I use VLC as media player
    Maybe i'll try other media player and then import see if it works or not



  • Hey I just talk with adobe premier pro support team and they said this problem often happens from recording device and this case its my FBX recorder and suggest me to use different framerate in my recording device
    My PC isnt that good otherwise i'll choose OBS but if i lower than 30 fps that will be bad
    Today I uninstall FBX as well as my adobe premier but its the same
    something happens on the video file i dont know what is that

    I tried to download old version but didnt find it
    I want a download link for V3.3 version
    Thanks



  • Hi I fix the problem now everything is fine ty god
    Video settings i changed to Encoder: Intel Quicksync(alternative) now its fine
    No more audio and video out of sync after import in Premier
    Its gave me absurd amount of headache
    Have a nice day man


  • administrators

    If you are still saving videos that are failing to load we would need you to send us a problem report from the Support tab immediately after this happens so we can check your logs.


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