Stuck on Login
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After I am prompted to login, this is done successfully in my web browser which then says your FBX will start shortly.
FBX has a small window saying "getting FBX login from server..."
I get as far as this screen
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If you click Cancel on that window and then restart FBX, does that get you past it?
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I'm having this same problem, except that after the "getting FBX login from server" sits there for a while, I get another window that says, "Failed to authenticate to the FBX account server. FBX needs to do this when it starts - check your internet connection." I've tried logging in using both Google and my email address, and I am definitely connected to the internet.
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Oh, and the Cancel button on the window that says "getting FBX login from server..." doesn't work, so that didn't solve the issue.
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Sorry to hear about this. We'll need some log files from your PC to figure out what's going wrong.
Can you do this please:
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In Windows Explorer go to the folder c:\ProgramData\Blueberry Software\FBXGameRecorder
(you may need to turn on 'hidden items' in the View tab of Windows Explorer to see the folder) -
The folder contains a number of folders named 'Session_....'. Right click the most recently created and select Send To -> Compressed Folder.
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Email the zip file this creates to fbx-support@bbsoftware.co.uk
And we'll take a look. Thanks!
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Hi. We've made a fix to the login server - if you try again, it should be fine.
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@FBX-Recorder Yep, it works just fine now. Thanks for being so on top of fixes and troubleshooting!
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Oh, and Giga Bowser is also me, just an alternate account. But yes, thank you for the fix!
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OK :) Good to hear that fixed it.
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Hi jeffhell, i actually found a way to fix this out. You just need to set up a default web browser to your computer. Check it out buddy
