Problems

• 

  Recoding
  • UltraLeevi

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  We'll await a copy of the video file then but I don't know what music files you're refering to.

• 

  Cant enable mic
  • kaya kaya

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  Is the mic connected before you start FBX?

  FBX does not refresh the list of available sound sources while it is running so you need to either connect the mic before starting FBX, or restart FBX if you connect it later.

• D

  kickstarting hyperdrive...
  • dankest-memer

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  how do i send report link

• 

  fbx kickstarting hyperdrive
  • Zarko Basic

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  I'm afraid what you have posted is not useful in this case. Please follow the steps above to send us your problem report.

• 

  I can t open it.IT TAKES UP AN HOUR TO OPEN
  • Hussain Abdulrazzaq

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  I have INSTALLED the UPDATE

• 

  FBX Videos are so laggy on Fortnite?
  • Jacktus Trends

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  You should not need a 6 core processor to play Fortnite at 60 fps. If you are seeing that your CPU is being used instead of your GPU, then you may want to check your graphics card settings to make sure something hasn't been set incorrectly there. Making use of the GPU will get you the biggest gains in performance.

  You move the position of overlay in the Overlay section your FBX settings.

• 

  Crashing when starting to record
  • Mr. Olive OIl

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  Minecraft Win 10 edition should record fine. If you're still having the problem, can you go to the Support tab and send us a report - we'll take a look.

• 

  Youtube stream not enabled when it is
  • It's Dego

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  @W_LDF_R3

  Start FBX and go to the Streaming tab. Click the Youtube Login button and authenticate to Youtube/Google, so you see the "Your account is not set up for streaming" message. Go to the Support tab and click the option to send us a report.

  Thanks!

• J

  Mic levels not staying at levels that I have set.
  • JuJu

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  I have this issue as well!

• 

  Freezing and wont record
  • Through This Door

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  We sent you an email a week ago but got no response. Please try what we said in that email.

• 

  Sound raises on it's own?
  • Through This Door

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  There are a number of possible reasons why the volume can auto-adjust if you are using Windows 10. Take a look at this article to see if any of the suggestions resolve the problem for you:

  https://appuals.com/how-to-stop-microphone-from-auto-adjusting-windows-10/

• 

  Game Recording mode Stopped working
  • Nathan Allen

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  Can you send us the report please - we'll need the log files to figure out what's going wrong.

  Do you see the FBX overlay when using game mode? If you see it, when you hit the hotkey, FBX doesn't record?

• 

  This topic is deleted!
  • Johannes Kroppegård

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  No one has replied

• 

  So This happend...
  • Ree Rah

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  Your account is 9 months old but we released version 3 with the watermark 10 months ago meaning that you always should have seen the watermark until now.

  It looks like you managed to install version 2 after version 3 was released but then didn't use it again until recently at which point you were forced to update to version 3.

• 

  HUD appears in recorded gameplay
  • Michael Van Vleet

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  Thanks for the report! The developers are away for Xmas and New Year, but they'll take a look when they return.

• 

  I need to change my email for my associated FBX account.
  • Thomas_Playz

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  Try logging in with the new email address. It should work now.

• 

  Failed opening video file
  • Jayden Cassar

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  To understand the problem we need to look at your log files - they will tell us why the video won't open.

• R

  GTA V Game Capture doesn't work
  • RuledTV

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  If the problem just happened on one occasion, possibly your PC just temporarily had a low memory situation that was preventing Game capture mode from initiating properly. If you weren't seeing the overlay appear, something like that would be the most likely cause.

• 

  I didnt lag in the game but recording is laggy why?
  • Jacktus Trends

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  Yeah i sent log file

• 

  Yeah i need help
  • Phobia_1

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  Please mail our support team at [email protected] and they can arrange that for you. They'll need to know the email address that you used to make the purchase.