Problems

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  I lost all the recorded videos after I had updated the software. How could I get those back?
  • VIRPIX SENSEI

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  FBX records videos by default to the Videos library, folder 'FBX Game Recorder'. Take a look in that folder for MP4 files to add. If the MP4 files are gone from that folder, then something else has removed them - it won't be FBX. Try checking the Recycle bin.

• 

  Microphone setup
  • Misha Kharkovski

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  Can you go to the Support tab and send us a report - this will contain information about your audio setup.

• 

  FBX won't work when I go off it and go back on it says, "This file will not open." How can I fix it?
  • 90Musab

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  Can you explain a bit more? You are recording a game, you switch away, then switch back and stop recording, and the recording video will not open?

• 

  Recording
  • HypeZ

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  FBX should record Minecraft fine. Can you do this please:

  Reproduce the problem Go to the Support tab and send us a report

  We'll take a look.

• 

  wont let me get mp4
  mp4 access denied file not available • • MenoFish

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  Ok. We'll need you to go to the Support tab and send a report.

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  Two Issues - Not recording at 30FPS and Hardware Encoder stopped working
  • DreamBliss

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  On it! Doing this right now.

• 

  FBX Get's stuck
  • JustOkay

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  We've made a fix for this. We'll send you a new version to try shortly.

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  Microhpone Setup.
  • Jdmokie

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  It actually worked. Thanks so much!

• Z

  No overlay in all VR games displayed on desktop monitor
  • zakabot

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  Can you give us a bit more details on what hardware and software you're using? Its best if you can also reproduce the problem, then go to the Support tab and send us a report. Thanks.

• D

  There is a game that I want to record but I can not
  • Daniel GTR _47_

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  We've tried the free standalone version and the paid Steam version but they both recorded fine for us.

  Can you start up the game while FBX is running, leave it for about 20 or so seconds and then use the Send a problem report option on FBX's Support tab to send us a set of log files please? We'll need to take a look at those to figure out why you don't see the overlay.

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  Sonic Mania Video Lag
  • jhayden57

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  You could try going to the Settings -> Video tab in FBX and setting lower values for the Resolution and FPS options.

• 

  Why does FBX need admin to run every time?
  • xd JJMaster

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  FBX needs admin permissions to activate its 'hook', so it can get the in-game images for recording - its not related to folders.

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  v 2.6.0.1931 doesn't capture videos
  • Vlad Tkachuk

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  Can you try changing the encoder first (On the Settings -> Video tab), and if that doesn't work, please go to the Support tab and send us a report. Thanks!

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  Failed loading video for minecraft
  • Elemental31

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  We got your report - thanks. Its going to be difficult to figure out what went wrong with those old recordings. If you get a bad recording again, can you send us the most recent "Session_" folder again immediately.

  The developer responsible for the report sending system is investigating that problem...

• E

  Stop recording in Mother Russia Bleeds
  • elnigu

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  Can you try this new build and see if it works. It definitely solves the problem for another game.

  http://ds.bbsoftware.co.uk/dp.aspx?file=bbfbx_2.6.0.1937.exe

• A

  stuck on log in screen
  • AYBUD101

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  Can you restart FBX, or reboot the PC, and try again?

  If you still have problems, can you do this:

  In Windows Explorer, go to c:\ProgramData\Blueberry Software\FBX Game recorder Find the most recent "Session_..." folder, right click it and select "Send To -> Compressed Folder". Email the zip file this generates to us at [email protected]

  Thanks.

• 

  When recording with friends on discord gets friends voice but not mine
  • Gannon Culver

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  In FBX, go to Settings -> Audio, and make sure you've got microphone recording turned on - its off by default.

• X

  Stuck on loading
  • xSilo

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  Have you tried the new version that is available in the kickstarting hyperdrive... thread?

• 

  I was trying to get in the fbx but it stopes at "kickstarting hyperdrive" and i cant get in im waitnib like 30 mins and nothing
  • Kiril Stoyanov

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  Have you tried the new version that is available in the kickstarting hyperdrive... thread?

• L

  FBX freezes when I use Hardware Encoders
  • Lyken123

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  Which hardware encoders have you tried? Can you try all of the AMD and Intel options available?