Problems

• 

  i deleted fbx but the recording pop up are still there
  • ThatGuyGaming 101

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  @Mars-Playz Replied to your other post, but so its here: to exit FBX completely, right click the tray icon and select 'Exit' on the menu.

  If you want the 'X' on the main window to exit FBX and not send it to the icon tray, go to Settings -> Options and see the 'Application Settings'.

• 

  I CANT STOP FBX
  • Gapple MCPE

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  @FBX-Recorder It's a little weird, but I've never had an issue where it actually refused to stop. I'd just click multiply, then the mouse, then multiply again. Works without fail.

• 

  removing the overlay
  • Mars Playz

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  Right-click on tray, then click exit. By default, the X button minimizes FBX to the system tray, but you can change the X button in settings to fully close the application. Don't know why you wouldn't want the overlay though, not particularly obstructive.

• 

  FPS Won't stay at 60 fps
  • DailyKid

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  I know this is an old thread, and that you may have fixed the problem or given up altogether, but you should be able to fix it using Task Manager (speaking from personal experience). First, get a task manager priority locker like Prio, Process Lasso, or Process Hacker (I suggest Prio, much simpler and easier to install than the others, find it at https://www.prnwatch.com/prio/). Then, after installation, open FBX. Open Task Manager as well. Navigate to the details tab and find the process labelled BBPlayFx.exe. Right click, make sure "Save Priority" is checked, then set the priority to High or Realtime. By default, it is set as normal. This allots slightly more system resources to the application, allowing for less or no frame drops in the recording.

• 

  Recordings are laggy and choppy
  • NSGamer1234

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  Either lower settings or set BBPlayFx.exe in Task Manager to High or Real-Time priority,

• 

  cursor upside down
  • Rosebby Sims

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  We managed to find the cause of this - it was if you were using the Intel hardware encoder.

  The next update which should be out very soon will include a fix or you can use a different encoder.

• A

  Stuck on "Powering Up Reactors" and wont open
  • Ashstar 123

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  It will hopefully be in the next day or two but we'll send you a download link for a pre-release version shortly, so you can check that it fixes your problem.

• J

  FBX loading forever 'Getting FBX login from server'
  • James Ellowen

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  We'll need to see log files to figure out what's going on. Can you do this please:

  Reproduce the problem In Windows Explorer go to C:\ProgramData\Blueberry Software\FBXGameRecorder\ . In here you should see a number of "session-..." folders Make a zip file of the most recent "session" folder (right click the folder and select Send to -> Compressed (zipped) folder) and send us the zip file at [email protected]

  (If you cannot find the C:\ProgramData\ folder, make sure you enable the option to show hidden items in your Windows Explorer)

  Thanks!

• 

  Can't change forums icon
  • Aidan MCB

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  Ok. Works for us, so maybe it objected to something about the image.

• 

  I Cannot Find My Recordings In The 'Captures' Tab Or In My File.
  • Yatharth Haldar

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  If you go to the Options section in the Settings tab, do you have a folder selected for the 'Save recordings to' option?

  If you navigate to that folder on your drive, are the saved recordings actually there?

• 

  Doesn't save settings
  • James Bai

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  It should do. Can you go to the Support tab and send us a report please. We'll take a look. And can you tell us what setting isn't being saved. Thanks!

• 

  FBX Startup Problem v2.6.0.1931
  • awesomeguy12385

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  @NICULL We've released the 2.7 update since this was posted, which had some more changes in. You can download that from: https://fbx.gg/download/

  If the problem still occurs in 2.7, can you go to the Blueberry Software folder in your Windows Start menu, and use the 'Send a problem report' option to send us a set of log files please?

• 

  webcam problems
  • Mars Playz

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  There is no 360p setting. 480p is as low as you can go.

  Did you send the report that we asked for? We haven't seen one reporting any webcam problems. We need that in order to get a better idea of what is going on.

• W

  No overlay displayed after update
  • wowThatwowdude

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  The log files that we received from you indicate that you are missing a file from your FBX installation - I think we've seen once or twice before when overly-aggressive anti-virus has taken a dislike to it for some reason.

  Try reinstalling FBX to see if the file is successfully added this time. If it isn't, see if you can add an exception for the FBX installer in your anti-virus software.

• 

  recording problem on emulator
  • Ayushman Verma

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  We've looked at the log files you sent us and it seems that the version of Tencent Gaming Buddy that you are running is not actually attempting to use DirectX or OpenGL for some reason. Without it using one of these, FBX is not able to record it.

  The only advice we can give is to experiment with the Rendering settings in Tencent to see if one of those will force it to use DIrectX or OpenGL.

• B

  Can't save my videos
  • becca _ matthew

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  Does running FBX as an administrator make any difference? (Right click on the shortcut and select 'Run as administrator')

• S

  Mic Problems in App
  • SpeedSwagon

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  Some other application, or Windows, is automatically changing the level.

  Can you try going to Control Panel -> Sound -> Recording, selecting the microphone and clicking 'Properties' then select 'Advanced' and try changing the 'Exclusive mode' settings.

  You can also go to the Communications tab and set 'Do nothing'

  If none of these work, try googling the problem - other Windows users (not FBX users) have had the same problem.

• B

  The Microphone.
  • Beeto

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  We're looking into if there is a way to boast the mic volume in cases where the mic audio that FBX receives from Windows is too quiet relative to the game . For the time being though, you'll have to reduce your game volume instead for cases like this.

• N

  This topic is deleted!
  • NadGh

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  No one has replied

• 

  Echo in my game while recording
  • Shot fighter

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  Can you turn off microphone recording in FBX and make a new recording. If you still get this echo, let us know. When we've seen this before its been because the game sound is picked up by the mic.